The Complete Guide to Vendie's CRM: Manage Contacts, Broadcast, and Grow Your Audience

Every successful event business runs on relationships. Vendie's built-in CRM (Customer Relationship Management) system helps you manage contacts, track interactions, and communicate with your audience — all without leaving the platform.

Importing Your Contacts

CSV Upload

Go to CRM > Import and upload a CSV file with your contact list. Vendie automatically maps common column names (name, email, phone, city) and imports them into your contact database.

Auto-Capture

Every user who interacts with your events — ticket buyers, vendor applicants, venue inquiries — is automatically added to your CRM with their interaction history.

Segmenting Your Audience

Create segments based on:

Role: Organizers, vendors, attendees, venue owners, reps

Activity: Active users, inactive users, recent signups

Geography: City, state, or region

Event history: Past attendees, frequent buyers, VIP customers

Custom tags: Add your own labels for targeted outreach

Broadcast Messaging

Send messages to your entire contact list or specific segments:

How to Send a Broadcast

Go to CRM > Broadcast

Select your target audience (all users, specific role, or custom segment)

Write your message with a subject line

Preview and send

Best Practices

Personalize: Use the recipient's name and relevant event details

Be timely: Send announcements about upcoming events, not past ones

Don't spam: Limit broadcasts to important updates and genuine value

Track results: Check delivery rates and engagement in the broadcast history

Contact Management

Each contact record includes:

Name, email, phone, and location

Role and account status

Interaction history (events attended, vendors booked, tickets purchased)

Notes and custom tags

Communication log

Integration with Other Vendie Features

The CRM connects with:

Event Management: See which contacts attended which events

Vendor Bookings: Track vendor relationships and booking history

Syndication: Identify which marketing channels brought each contact

Analytics: Measure the lifetime value of contacts from different sources

Your CRM data stays on the Vendie platform — no external services, no data leaks, no additional costs.