Understanding Vendie's Escrow System: How Your Money Is Protected
By Vendie TeamMarch 1, 20263 min read
Trust is the foundation of any marketplace. Vendie's escrow system ensures that every transaction is fair, secure, and protected for all parties.
What Is Escrow?
Escrow is a financial arrangement where a third party (Vendie) holds funds on behalf of two transacting parties until the conditions of the transaction are met.
In simple terms: the buyer's money is safe, and the seller is guaranteed payment.
How Vendie's Escrow Works
Step 1: Payment
When a buyer purchases a ticket, books a vendor, or rents a venue, the payment is processed through Stripe and held in escrow.
Step 2: Hold Period
Funds are held for a safety period:
Ticket purchases — Held until 48 hours after the event
Vendor bookings — Held until the booking is fulfilled
Venue rentals — Held until the event is completed
Step 3: Release
After the hold period, funds are automatically released to the seller's wallet balance.
Step 4: Withdrawal
Sellers can then request a payout from their wallet to their preferred payment method.
What Happens If There's a Problem?
Disputes
If either party has an issue, they can file a dispute through the Disputes page:
Funds remain in escrow during the dispute
Both parties can submit evidence
The platform reviews and makes a decision
Resolution typically takes 48 hours
Refunds
If a refund is approved:
Funds are returned to the buyer from escrow
The seller is not charged (the money was never released)
Platform fees may or may not be refundable depending on the situation
Why Escrow Matters
For Buyers
Your money is protected if the event is cancelled
You can dispute charges if services aren't delivered